Refund policy.

This policy applies to the Insights subscription and individual report purchases made on scaleventures.co.uk. Payments are processed by Paddle, our merchant of record, and refunds are issued through Paddle to your original payment method.

Subscriptions

• First payment — if you are not satisfied, email us within 14 days of your first subscription payment and we will refund it in full.
• Renewals — renewal charges are refundable if you contact us within 7 days of the renewal date and have not downloaded paid content in the new period. Otherwise, cancel to stop future charges; access continues to the end of the paid period.
• Annual plans — refunds after the 14-day window are at our discretion and, where granted, are pro-rated for the unused months.

Individual reports

Because a report is delivered immediately and in full on purchase, one-off report purchases are refundable only if the file is faulty, materially different from its description, or you were charged in error. Contact us within 14 days of purchase.

Duplicate or mistaken charges

Duplicate payments, or charges made after a confirmed cancellation, are refunded in full at any time.

How to request a refund

Email Connie@scaleventures.co.uk from the address on your account with your order number (shown in the Paddle receipt). We respond within 3 working days. Approved refunds usually appear on your statement within 5–10 working days depending on your bank. You can also contact Paddle directly at paddle.net.

Cancelling

Cancelling is separate from refunding. Cancel any time from the Manage billing link on your account page; you will not be charged again and keep access until the end of the current period.

Scale Ventures Limited · 20 Wenlock, London N1 7GU · Connie@scaleventures.co.uk